Terms and Conditions

Fusion Dent

1. Preliminary Provisions and Legal Acceptance

These Terms and Conditions (“Terms”, “Agreement”) constitute the entire contractual framework governing access to, navigation of, interaction with, and procurement of goods or services through the website, catalogue systems, quotation channels, account portals, representatives, distributors, or commercial communications of Fusion Dent (“Fusion Dent”, “Company”, “we”, “us”, “our”).

These Terms apply to all visitors, purchasers, clinics, dental laboratories, resellers, distributors, practitioners, procurement officers, commercial entities, and any other persons or organisations dealing with Fusion Dent (“Customer”, “User”, “you”, “your”).

By accessing the website, opening an account, requesting pricing, accepting a quotation, placing an order, remitting payment, receiving goods, or otherwise engaging in commerce with Fusion Dent, you expressly acknowledge and agree to be legally bound by these Terms as amended from time to time.

If you do not accept these Terms in full, you must immediately discontinue use of the website and refrain from placing orders.

2. Definitions and Interpretation

For the purposes of these Terms:

● Goods means all implants, healing abutments, prosthetic components, accessories, instruments, consumables, packaging, kits, and any tangible products supplied by Fusion Dent.

● Services means support, logistics coordination, product information, technical guidance, account management, and any ancillary services provided by Fusion Dent.

● Business Day means any day excluding weekends and public holidays in the applicable operating jurisdiction.

● Writing includes email, electronic message, portal notification, invoice communication, and other reproducible digital correspondence.

● Order means any request to purchase goods or services submitted by a customer.

Headings are for convenience only and shall not affect interpretation.

3. Corporate Scope of Operations

Fusion Dent operates in the field of dental product supply and commercial distribution, including but not limited to implant systems, restorative interfaces, healing abutments, prosthetic components, surgical accessories, technical consumables, and associated products intended primarily for professional use within the dental sector.

Nothing on the website shall be interpreted as clinical advice, surgical recommendation, treatment planning instruction, regulatory certification, or warranty of treatment outcome.

4. Eligibility to Purchase

Orders may only be placed by persons or entities legally capable of entering binding contracts under applicable law.

Fusion Dent reserves the right to request evidence of:

● business registration;

● professional licensing;

● VAT or tax registration;

● identity verification;

● practitioner credentials;

● delivery authority;

● anti-fraud documentation.

Where requested documentation is not supplied to a satisfactory standard, Fusion Dent may refuse or suspend supply.

5. Professional Use Restriction

Many Fusion Dent products are intended exclusively for use by trained and qualified dental professionals or authorised laboratories. Customers are solely responsible for ensuring that persons handling or utilising such products possess adequate competence, certification, and lawful authority.

Fusion Dent accepts no liability arising from use by unqualified individuals, misuse, off-label application, negligent handling, or unauthorised onward supply.

6. Website Availability and Technical Access

While reasonable efforts are made to maintain website availability, Fusion Dent does not guarantee uninterrupted access, freedom from error, compatibility with all devices, or continuous uptime.

The website may be suspended, restricted, modified, or withdrawn temporarily or permanently without notice for:

● maintenance;

● upgrades;

● cybersecurity measures;

● operational changes;

● force majeure circumstances;

● third-party hosting failures.

7. Acceptable Use of Website

You agree not to:

● use the website for unlawful purposes;

● upload malicious code or disruptive content;

● harvest data, pricing, or account details through automated means;

● impersonate another person or entity;

● interfere with website security systems;

● reverse engineer website functions;

● transmit defamatory, abusive, or fraudulent communications.

Fusion Dent reserves the right to block users, terminate accounts, preserve logs, and cooperate with lawful authorities.

8. Intellectual Property Ownership

All website content, including logos, trademarks, names, trade dress, product codes, graphics, photographs, manuals, downloadable files, technical drawings, catalogues, databases, software architecture, and written materials are owned by or licensed to Fusion Dent.

No content may be copied, reproduced, distributed, mirrored, translated, scraped, republished, or commercially exploited without prior written consent.

Unauthorised use may result in civil or criminal enforcement.

9. Product Information and Technical Accuracy

Product dimensions, compatibility tables, platform references, material descriptions, packaging images, tolerances, torque values, surface treatments, and technical specifications are supplied in good faith.

However, due to ongoing product development, manufacturing changes, supplier updates, and typographical risk, Fusion Dent does not guarantee that all published information will remain current at all times.

Customers must independently verify:

● compatibility with existing systems;

● clinical suitability;

● restorative fit;

● torque requirements;

● platform matching;

● regulatory compliance in destination market.

10. Quotations and Price Validity

Any quotation issued by Fusion Dent is non-binding unless expressly stated otherwise and may be subject to stock availability, currency fluctuation, shipping revision, tax adjustment, or clerical correction.

Unless otherwise specified in writing, quotations may be withdrawn or amended at any time prior to order acceptance.

11. Order Submission and Acceptance

An order placed by the customer constitutes an offer to purchase only. Fusion Dent may accept or reject any order in whole or in part.

A binding contract shall arise only when Fusion Dent issues one of the following:

● written confirmation;

● dispatch notice;

● invoice;

● delivery of goods;

● express acceptance through authorised representative.

Fusion Dent may cancel or decline orders where there is:

● stock shortage;

● pricing error;

● sanctions concern;

● export restriction;

● suspicious transaction pattern;

● unpaid prior balances;

● misuse risk;

● legal or commercial impediment.

12. Minimum Order Values and Account Conditions

Fusion Dent may impose minimum order values, trade account thresholds, distributor eligibility criteria, or volume conditions at its discretion.

Trade credit facilities, if granted, may be varied, reduced, suspended, or withdrawn without notice based on payment history, risk review, or commercial policy.

13. Pricing Structure

Unless expressly stated otherwise:

● prices exclude VAT and sales taxes;

● prices exclude customs duties and import charges;

● prices exclude shipping and insurance;

● prices may be denominated in selected trading currencies;

● promotions are temporary and subject to withdrawal.

Manifest errors in advertised pricing may be corrected even after order placement.

14. Payment Terms

Payment is due immediately at point of order unless written credit terms apply.

Fusion Dent may accept bank transfer, card payment, approved trade credit, or other methods designated by the Company.

Where payment is overdue, Fusion Dent may:

● suspend pending dispatches;

● charge statutory or contractual interest;

● recover collection costs;

● terminate credit terms;

● pursue legal recovery.

15. Retention of Title

Legal and beneficial ownership of goods shall remain with Fusion Dent until full cleared payment of all sums due has been received.

Until title transfers, the Customer shall:

● store goods separately where practical;

● preserve packaging and identification;

● maintain goods in saleable condition;

● not pledge or encumber goods.

16. Risk Transfer

Risk of loss, theft, damage, or deterioration shall pass upon:

● delivery to customer premises;

● handover to nominated carrier;

● collection by customer; or

● completion of agreed delivery point.

Customers should ensure adequate insurance arrangements where relevant.

17. Shipping and Delivery

Delivery dates are estimates only and time shall not be of the essence unless expressly agreed in writing.

Fusion Dent shall not be liable for delay caused by:

● courier disruption;

● customs inspection;

● weather;

● transport shortages;

● strikes;

● war;

● epidemic;

● utility outage;

● cyberattack;

● supplier interruption.

Partial deliveries may occur and may be invoiced separately.

18. International Orders

For cross-border shipments, the Customer is solely responsible for:

● import licensing;

● customs declarations;

● duties and taxes;

● local registrations;

● product legality in destination territory;

● language labelling requirements;

● regulatory approvals.

Fusion Dent makes no representation that all products are authorised in every jurisdiction.

19. Inspection on Receipt

Customers must inspect consignments immediately upon receipt.

Any shortage, visible damage, wrong item, quantity discrepancy, or packing anomaly must be reported in writing within forty-eight (48) hours of delivery.

Failure to notify within the required period may result in deemed acceptance.

20. Storage, Handling and Sterility

Products must be stored, transported, and handled in accordance with applicable professional standards and any accompanying instructions.

Fusion Dent accepts no responsibility where performance, sterility, integrity, or packaging condition is compromised after dispatch due to:

● poor storage;

● humidity exposure;

● contamination;

● mishandling;

● re-sterilisation;

● expiry oversight;

● unauthorised modification.

21. Returns, Exchanges and Refunds

Returns, exchanges, replacements, and credits shall be governed exclusively by the separate Refund and Exchange Policy in force at the relevant time.

Unless mandatory law requires otherwise, monetary refunds are not ordinarily available.

22. Warranty Limitation

Except where non-excludable rights apply, all implied warranties, guarantees, and representations are excluded to the maximum extent permitted by law.

Where a manufacturing defect is verified, Fusion Dent may elect to provide:

● replacement item;

● equivalent substitute;

● account credit;

● component exchange.

Such remedies are exclusive.

23. Clinical Responsibility Disclaimer

Fusion Dent supplies products only and does not provide diagnosis, surgery, treatment planning, placement protocols, prosthetic treatment decisions, or patient care services.

All clinical decisions remain solely with the treating practitioner.

24. Limitation of Liability

To the fullest extent permitted by law, Fusion Dent shall not be liable for:

● indirect or consequential loss;

● lost profits;

● loss of goodwill;

● treatment delays;

● clinician chair-time loss;

● laboratory costs;

● patient claims;

● reputational damage;

● data loss;

● business interruption.

Aggregate liability shall not exceed the invoice value of the affected goods.

25. Indemnity

The Customer agrees to indemnify and hold harmless Fusion Dent against claims, losses, damages, liabilities, costs, and expenses arising from:

● misuse of products;

● negligent storage or handling;

● unauthorised resale;

● breach of these Terms;

● regulatory non-compliance by customer;

● clinical misuse.

26. Data Protection and Privacy

Fusion Dent may process personal and business data for:

● order fulfilment;

● account administration;

● compliance checks;

● fraud prevention;

● customer support;

● logistics coordination;

● analytics;

● lawful marketing where permitted.

Such processing shall be subject to applicable privacy law and internal data controls.

27. Confidentiality

Trade pricing, negotiated discounts, technical communications, account information, and commercial terms supplied by Fusion Dent shall be treated as confidential unless disclosure is legally required.

28. Force Majeure

Fusion Dent shall not be in breach for delay or failure caused by events beyond reasonable control including natural disaster, epidemic, war, embargo, labour shortage, cyber incident, transport collapse, government action, supplier default, or utility failure.

29. Suspension and Termination

Fusion Dent may suspend accounts, cancel orders, or terminate trading relationships immediately where there is:

● non-payment;

● abusive conduct;

● fraud suspicion;

● sanctions concern;

● repeated disputes;

● misuse of products;

● breach of these Terms.

30. Severability

If any provision of these Terms is held unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted.

31. No Waiver

Failure by Fusion Dent to enforce any right shall not constitute waiver of that right or any subsequent right.

32. Entire Agreement

These Terms, together with invoices, accepted quotations, privacy notices, and refund policies issued by Fusion Dent, constitute the entire agreement between the parties unless expressly varied in writing.

33. Amendments

Fusion Dent may revise these Terms periodically. Updated versions become effective upon publication to the website unless otherwise stated.

34. Governing Law and Jurisdiction

These Terms shall be governed by the laws applicable in the jurisdiction from which Fusion Dent operates. Courts of competent jurisdiction shall have exclusive authority unless mandatory law provides otherwise.

35. Contact and Notices

All legal notices, account matters, claims, and commercial correspondence must be submitted through official Fusion Dent communication channels as published on the website.